Last updated: 17/03/2025
At IPROD S.A., we are committed to protecting your personal data and upholding your privacy rights in compliance with Meta (Facebook) requirements and applicable data protection laws.
As a Meta-approved WhatsApp Business API Solution Provider, we facilitate messaging services between businesses and users. While we do not directly collect or control your personal data, we process it on behalf of our business clients who use our platform.
This page explains how you can request the deletion of your personal data processed through our systems.
1. Who Can Request Deletion
You may request the deletion of your personal data if:
You are a WhatsApp user who has communicated with one of our business clients through WhatsApp.
You are a client or partner of IPROD S.A. and wish to remove your account or stored data.
2. How to Request Data Deletion
If you are an end-user of a business using our WhatsApp API services, please follow these steps:
A. Contact the Business You Interacted With
Because we act as a data processor, and the business (e.g., company or brand you messaged via WhatsApp) is the data controller, your deletion request should first be directed to them.
They can then instruct us to delete any relevant data stored on our platform.
B. Alternatively, Contact IPROD S.A. Directly
If you're unable to reach the business, or if you wish to ensure deletion from our system as a processor, you may contact us directly.
Please provide the following information:
Your full name
Your WhatsApp phone number
Name of the business you interacted with
Approximate date(s) of interaction
A clear statement requesting data deletion
Send your request to:
📧 [email protected]
📍 Subject: User Data Deletion Request
We will acknowledge your request within 7 days and process it within 30 days, unless legal or contractual obligations require us to retain the data longer.
3. What Data Is Deleted
Upon approval of the request, we will permanently delete:
Message logs and metadata (within retention limits)
Contact identifiers (e.g., phone numbers)
Any message templates or opt-in records linked to your number
We will also notify the business (data controller) of your request.
Please note:
We do not store message content unless explicitly required for logging or debugging.
Any data stored on Meta's servers (e.g., via WhatsApp) is outside our control. You should contact WhatsApp directly for deletion from their systems via [WhatsApp Settings > Request Account Info].
4. Exceptions
We may retain certain information if:
Required by law (e.g., anti-fraud, audit records)
Needed to enforce legal agreements
Data has been anonymized or aggregated
5. Additional Rights
Depending on your jurisdiction (e.g., EU, California), you may have additional rights such as:
Access to your data
Correction of inaccurate information
Objection to processing
Data portability
You may include these requests along with your deletion request.
6. Contact Us
If you have questions about your data or this process, please contact:
IPROD S.A.
📍 Address: 40 Mohamed Khayar rd, TVZ. Nouakchott. MR
📧 Email: contact@iprod.mr
🌐 Website: https://www.iprod.mr
We are committed to handling your data with transparency and in full compliance with Meta’s and legal data protection standards.