Privacy Policy

Effective Date: 01/01/2025

1. Introduction

Welcome to the website and services of IPROD S.A. (“we”, “our”, “us”). IPROD S.A. is a technology and communication solution provider approved by Meta (Facebook) to offer official WhatsApp Business API solutions. We are committed to protecting your privacy and handling your personal data with transparency, security, and respect.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or use our services, especially those involving WhatsApp messaging API and related integrations.

By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Scope of this Policy

This policy applies to:

Visitors of our websites: ip.mr, iprod.mr, and email.mr.

Clients using our WhatsApp Business API services

End-users of our clients communicating via WhatsApp

Partners, resellers, and service providers

Any data processed through our infrastructure related to Meta products

3. What Information We Collect

a. Information You Provide Directly

We may collect the following categories of information:

Company name, business registration information

Contact information (email address, phone number)

Billing information

WhatsApp Business phone numbers and display names

Customer support messages or inquiries

API integration details (e.g., webhook URLs, bot configurations)

b. Automatically Collected Information

When you use our platform or visit our website, we may automatically collect:

IP address and browser type

Device and operating system

Usage data (e.g., time of visit, pages visited)

Log files and diagnostics

c. WhatsApp Platform Data

As a Meta-approved WhatsApp Business Solution Provider, we process:

User phone numbers (when opted-in by end users)

Message metadata (timestamps, delivery status)

Conversation history (content limited to what is needed to provide the service)

Opt-in and opt-out logs

We do not access or store any end-user content beyond what is necessary for message delivery, debugging, or business analytics purposes.

4. How We Use Your Information

We use your information to:

Deliver and maintain our WhatsApp API services

Provide customer support and onboarding

Integrate with CRMs, chatbots, or internal tools

Monitor service performance and usage analytics

Comply with Meta’s platform requirements

Enforce our Terms of Service and prevent abuse

Comply with legal obligations and audit requirements

5. Legal Basis for Processing

We process data under the following legal bases:

Consent – when you opt in to communications or provide personal data

Contractual necessity – to perform obligations under service agreements

Legitimate interest – such as fraud prevention or service improvements

Legal compliance – with Meta’s Platform Terms and applicable laws

6. Sharing of Information

We do not sell your personal data.

We may share data only with:

Meta Platforms Inc., as required under the WhatsApp Business API integration and for policy enforcement

Sub-processors (e.g., cloud hosting, customer support platforms)

Legal authorities when required by law or subpoena

Clients – we may share user engagement reports with the client owning the WhatsApp number

We ensure all third parties adhere to data protection agreements aligned with GDPR and Meta’s Data Protection Addendum.

7. End-User Data

If you are an end-user communicating via WhatsApp with one of our business clients:

Your consent is required to initiate the conversation.

Your message content is processed only to deliver the business service.

Your data is not used for profiling or advertising.

You can opt out at any time by messaging the client or sending "STOP".

We act as data processors, and the business using our services is the data controller. Please refer to their privacy policy as well.

8. Retention of Data

We retain data:

For as long as needed to provide our services

As required by Meta’s API policies (e.g., 30-day message log)

For compliance with legal, tax, or audit obligations

After expiration or termination, data is deleted or anonymized unless legally required to retain.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

Access your data

Correct inaccuracies

Request deletion of your data

Object to or restrict processing

Data portability

Withdraw consent at any time

To exercise these rights, please contact us at: [email protected]

10. Data Security

We use industry-standard security measures to protect your data, including:

HTTPS and TLS encryption

Role-based access controls

Two-factor authentication

Secure servers and storage infrastructure

Regular security audits and penetration testing

Despite our efforts, no method of transmission or storage is 100% secure.

11. International Transfers

Your data may be processed outside your country, including in data centers in the EU, U.S., or other regions. We ensure all transfers comply with applicable laws (e.g., Standard Contractual Clauses under GDPR).

12. Cookies and Tracking Technologies

We use cookies and similar technologies on our website for:

Website analytics (e.g., Google Analytics)

Session management

Performance monitoring

You can disable cookies via your browser settings, but some features may not work properly.

13. Third-Party Links

Our website may contain links to third-party websites, including Meta/Facebook. We are not responsible for the content or privacy practices of these external sites.

14. Children’s Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect or process data from minors. If you believe a child’s data has been submitted, please contact us for removal.

15. Compliance with Meta and WhatsApp Policies

We strictly comply with:

Meta’s Developer Policies

WhatsApp Business Policy

Platform Terms

Data Protection Addendum (Meta)

All our WhatsApp Business API implementations include required opt-ins, templates, and user transparency as required by Meta.

16. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated "Effective Date."

We encourage you to review this policy regularly.

17. Contact Us

For any questions or concerns regarding this Privacy Policy or your data, you may contact:

IPROD S.A.
40 Mohamed Khayar rd, TVZ. Nouakchott. MR
Email: contact@iprod.mr
Phone: +222 2222 2442
Website: https://www.iprod.mr